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Max Pendley
Phone: (817)-522-6581 | Email: max.pendley@outlook.com
Education
Sam Houston State University
BBA in Management Information Systems
Certifications
Cisco Certified Network Associate
Azure Administrator Associate (AZ-104)
Microsoft 365 Fundamentals (MS-900)
Azure Network Engineer Associate (AZ-700)
Relevant Strengths, Interests, and Experience
- Invested in technology's impact on organizations
- Tenacity and passion for learning
- Microsoft 365 administration and troubleshooting
- Azure administration and troubleshooting
- Windows Server 2012R, 2016, 2019
- SharePoint Online migration
- Exchange Online migration
- Virtualization (Hyper-V and VMWare)
- Dell Server hardware (iDRAC, LifeCycle, etc.)
- In depth knowledge of routing and switching (VLAN, LAG, STP, Dynamic and static routing)
- Wireless Engineering
- Active Directory administration
- Network engineering and troubleshooting
- ConnectWise (Automate, Control, Manage)
- IT Glue documentation
- VoIP deployment
- Intune management and configuration
- PowerShell scripting (VS Code)
- Support escalation
- Communicating in a user-friendly fashion
- Customer service driven
- Vendor experience: Lenovo, Dell, Apple, Aruba, Juniper, Microsoft, AvePoint
Work Experience
Watermark Community Church
Systems and Network Administrator | September 2022 – Present
- Responsible for the campus’s network engineering and administration
- Oversee the timeline and execution of special projects
- Serve as the subject matter expert in all things networking
- Manage relationship with professional services company, Enable Ministry Partners
- Serve as an escalation and guide for help desk specialists
- Special projects: Campus-wide migration/upgrade from Juniper to Aruba switches, VLAN consolidation, tenant-to-tenant M365 migration,
configuration of redundant wireless controllers, deployment of 30+ kiosks for ministry
purposes with Intune, Azure AD SSO integration with SaaS applications, SolarWinds NPM implementation.
Lighthouse IT - Temple, TX
Projects Engineer | September 2021 - September 2022
- Build and deploy major infrastructure changes for businesses
- Create solutions that solve problems; not just make us money
- Common projects: Office 365 migrations, network installs/upgrades, SharePoint migrations, server builds, etc.
- Communicate with clients and collaborate with the solutions architect and account management
- Ensure efficient time and people management on projects to increase our company's profit
- Serve as the company's subject matter expert in Azure and Office 365 services
- Act as an escalation point for tier 1-2 help desk technicians
- Document and communicate all major changes
Help Desk Technician Tier 1-2 | August 2020 - September 2021
- Worked alongside and collaborate with 8 other help desk technicians to service 2300 managed services clients
- Set up, managed, and troubleshot user accounts in Active Directory, Office 365, and Azure AD
- Collaborated with software vendors to troubleshoot third-party software for clients in a timely fashion
- Troubleshot server and network related issues, including Windows server, route, switch, wireless, and VoIP
- Mentored and guided tier-1 technicians and interns
- Assisted with keeping documentation up to date
Anthem Technology, LLC - Hunstville, TX
IT Technician | January 2020 - August 2020
- Helped configure and manage networks and IT solutions in a Managed Service Provider environment
- Handled a diverse amount of tasks such as help desk, cable management, and hardware configuration
- Delivered appropriate technical solutions with an emphasis on the client's needs and convenience
- Troubleshot technical difficulties both on the infrastructure and client side